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Operations

How Panda Express is luring convenience-focused diners

The nearly 40-year-old fast casual, known for its hot foods serving line, is eyeing new store formats and upgraded tech to shorten the “customer journey” to its heaping plates of orange chicken.

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Technology

Robots rise in restaurants, but diners still prefer humans

As the industry takes another big step toward more automation, consumers are holding back.

Financing

The restaurant recovery is top-heavy

The very largest chains performed best in the pandemic-hurt year of 2020. And they’re coming out of it better, too, says RB’s The Bottom Line.

Financing

Burgerim franchisees find a second life with other concepts

Many develop independent concepts, while others go with franchises. Some continue to deal with challenges associated with the chain’s collapse.